We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Robotics_Ecommerce@ff.com. Please note that returns will need to be sent to the following address: 1990 E Grand Ave El Segundo, CA 90245
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Robotics_Ecommerce@ff.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Robotics_Ecommerce@ff.com.
RETURN POLICY
All purchased through official Faraday Future sales channels or authorized reseller platforms may be returned within 30 calendar days of delivery, subject to inspection and approval.
Eligible Returns:
• Defective or damaged products upon arrival or
• Incorrect items received or
• Products returned with included accessories
and Return requests submitted within the approved return window
Non-Eligible Returns:
• Products damaged by misuse, abuse, unauthorized modification, improper handling, or unsupported software/configuration changes or
• Missing accessories or components or
• Excessive wear, abuse, or physical damage
Or Returns submitted outside the approved return period
Returned products may be subject to inspection and restocking review. Products returned with missing packaging, excessive wear, customer-caused damage, or incomplete accessories may be ineligible for full refund or may be subject to reasonable refund reductions where permitted by applicable law and disclosed return conditions.
Return Shipping Responsibility
Returns requested for customer preference reasons, including changed mind, accidental purchase, no longer needed, or dissatisfaction unrelated to product performance, are considered customer-remorse returns. In such cases, the customer is responsible for return shipping costs, including any freight or oversized shipping charges. Original shipping charges are non-refundable.
If the returned product is confirmed to be defective, damaged upon arrival, or incorrectly shipped by the seller, Faraday Future will cover the return shipping cost by providing a prepaid return label or approved reimbursement.
REFUND POLICY
Once the returned product has been received, inspected, and approved, refunds will be issued to the original payment method used at the time of purchase. Processing times may vary depending on the customer’s payment provider, financial institution, or marketplace platform.
Proof of purchase may be required for return, refund, replacement, or warranty claims.
FF EAI Robotics Courses — Refund & Cancellation Policy
Effective Oct 16, 2026
1. Scope
This policy covers course purchases made on shop.ff.com. Monthly plans can be cancelled online anytime; Annual plans and the Physical AI Spark Program have a refund window before the course gets underway.
- Robot hardware is sold separately and is covered by the FF Return Policy. Returning a robot does not cancel a course, and cancelling a course does not affect a hardware order.
- Courses bought elsewhere (Amazon, an app store, a school, a partner or a redeem code) are refunded under that seller’s terms. See Section 5.
2. Our Courses
| Course | Format | Price | Renewal |
|---|---|---|---|
| FF EAI Robotics Courses — Stage 1 Foundations (L1–L4), Monthly | Self-paced online, 3 new lessons per week | $49/month | Auto-renews monthly until cancelled |
| FF EAI Robotics Courses — Stage 1 Foundations (L1–L4), Annual | Self-paced online, 156 lessons per year | $490/year | Does not auto-renew |
| Physical AI Spark Program (for FF Nova Mini) | 8 weeks, 16 live Zoom sessions, 2 per week; classes open at 6 and cap at 10 students | $499 per student | One-time purchase |
Robots are sold separately. The Spark Program requires the learner’s own FF Nova Mini and offers a free 45-minute trial class before enrollment.
3. Refund Eligibility
3.1 Stage 1 Foundations — Monthly ($49/month)
- You may cancel anytime. Cancellation stops future renewals, and access continues until the end of the current paid month.
- Monthly fees already charged are non-refundable.
3.2 Stage 1 Foundations — Annual ($490/year)
| When you request | Refund | Access |
|---|---|---|
| Within 14 days of purchase, no lessons opened | Full refund ($490) | Ends when refunded |
| Within 14 days of purchase, lessons opened | $490 minus one month at the monthly rate + processing fee | Ends when refunded |
3.3 Physical AI Spark Program ($499)
| When you request | Refund |
|---|---|
| Before the first live session | Full refund ($499) |
| After session 1 and before session 3 | $499 minus $31.19 for each session already held, whether or not attended |
| From session 4 onward | No refund. One free transfer to a later cohort, subject to seat availability |
- Missed sessions: sessions a learner misses are not refunded or credited.
- Robot required: not having a Nova Mini, or returning one, is not by itself grounds for a refund outside the windows above.
3.4 When FF cancels
- If a Spark cohort does not reach the 6-student minimum, or FF cancels a program, you may choose a full refund or a free transfer to another cohort.
- If FF cancels an individual session, we will schedule a make-up session.
3.5 Billing errors and product failures
Duplicate charges, billing errors, or a course or platform failure on our side that prevents you from using what you bought are refunded in full, case by case. These refunds are not limited by the time windows above and apply to every course and payment method.
4. How to Cancel or Request a Refund
Cancelling a subscription is online and immediate; eligible refunds are issued automatically, and everything else is reviewed within 5 business days.
4.1 Cancel a subscription (stop renewal)
- Go to Account → Subscriptions → Cancel subscription. No phone call or email is required.
- Cancellation takes effect immediately, and we email you a confirmation.
- Access continues until the end of the period you already paid for, and you will not be charged again.
Annual plans do not auto-renew, so there is nothing to cancel.
4.2 Automatic refunds (no request needed)
- You withdraw within the refund window: withdrawing a Spark enrollment from Account → My Classes → Withdraw before the first live session, or cancelling an Annual plan within 14 days with no lessons opened. The refund is issued as soon as you confirm.
- FF cancels: if a cohort does not reach 6 students or FF cancels a program, we email every enrolled family at least 48 hours before the scheduled start. Choose a refund or a transfer; with no reply within 7 days, we issue a full refund.
Withdrawing outside the refund window ends the enrollment but does not issue a refund.
4.3 Refunds that need review
Use this route for pro-rated refunds (Spark sessions 1–2, or an Annual plan within 14 days with lessons opened), billing errors, duplicate charges, or a failure on our side.
- Submit: go to Account → Orders → Request a refund, or email Robotics_Ecommerce@ff.com with your order number, the email used at purchase, the course name and the reason.
- Acknowledgment: within 1 business day.
- Decision: within 3–5 business days. We email you the approved amount, or the reason if the request is declined.
4.4 When you receive your refund
- Approved refunds go back to the original payment method within 5–10 business days. Your bank or card issuer may need extra time to post it.
- We do not refund in cash or to a different card. Store credit applies only when you choose a credit or transfer option above.
- If 15 business days have passed since approval and you have not received it, email Robotics_Ecommerce@ff.com.